Need Assistance?


Find Your Answers

You can read Ennymedia books on all modern smartphones and desktop devices! Devices such as any Apple phone or tablet, modern Android device or desktop computer, will support Ennymedia books. Kindle and the majority of readers with built in web browsers will also work.
All major web browsers support Ennymedia on all mainstream devices. We specifically support modern versions of:
  • Google Chrome
  • Firefox
  • Safari
  • Opera
  • Internet Explorer (IE) 8 or greater
The following Operating Systems will work as well:
  • Windows
  • Mac OS
  • iOS
  • Android
  • Windows Phone
  • Linux
Kindly contact our support staff to let them know what book you are having trouble with. Also, tell us what device you are attempting to read it on. Our technical staff will investigate the issue. Usually, a support representative will be with you within 24 hours.
Please complete our support contact form, letting us know what problems you are having. Then, our support staff will respond to you as soon as possible. Usually, you will receive a response within 24 hours.
Before you can read books from our library, you must download Adobe Digital Editions, which you can download now, here.
The good news is, all our content is fully dynamic. This means whether you want to play games, read books or listen to music, you can enjoy all our media on any iOS device, Android device or desktop computer.
Yes, you will receive a confirmation to the email that was used during the creation of your account upon cancelling your membership. If you want to update your email on file, contact a live representative or send a request through our contact form.
Yes, we have both live representatives and email support staff for you to speak with. For live representatives, contact 1-855-549-1867. To talk with email support staff, email
After cancelling your membership successfully, you will receive a confirmation email and not receive any further charges. If there has been a mistake and you are being charged still, please contact our live representatives immediately. Then, we will resolve the problem.
You can cancel your membership at any time you please. Once you cancel your membership, you will still have access to your account for the rest of your term. However, you will not be billed anymore after your account has been cancelled.
You have two options you can use to cancel your account. You can either use our online cancellation form here or contact our live representatives toll-free at 1-855-549-1867.
You are eligible for a refund if you meet either of the following criteria:
  1. If you had technical issues, were a subject of fraudulent activity, or an accidental billing occurred on your account in error.
  2. If our website does not provide you with the anticipated experience.
Should you need any further assistance, please contact a live representative at our toll-free number, 1-855-549-1867. For a more detailed description of our Refund Policy, please see our Terms of Service.

Refund status:
It will take about 24 hours for a refund to be processed. You will receive a correspondence to the email on file, containing a confirmation. Kindly allow 3 to 7 business days before the refund or credit appears in your account. More information about our refund policy can be provided when you call our live representatives toll-free at 1-855-549-1867.
You can cancel your account at any time with no questions asked. Contact one of our Customer Service Representatives toll-free at 1-855-549-1867 to cancel your subscription, or use our cancellation form by clicking here.